We are happy to give you a 60 day trial period to determine if the latex firmnesses are right for you. We understand that the only way to accurately decide if the latex firmnesses you picked out for your mattress are comfortable is if you sleep on them.
Mattress sized natural latex slabs in original condition are accepted for exchange without a charge within the first 60 days after delivery. We can exchange latex between firmnesses: for example, upgrade a firm piece to extra firm or hard or downgrade to medium or soft. Custom cut sizes may not be exchanged.
To emphasize: We will only accept piece that are in original condition, that means, no wool on them and certainly nothing else. Please tape off or use a lint roller on your piece before shipping it back.
This product is to cover the cost of both shipping out a new piece of latex to you AND your shipping back the unwanted piece of latex to me if you want to participate in the Buy and Try Policy. It is the same shipping charge that is charged on the standard piece of Natural Latex.
Your replacement piece of latex will ship out to you in its two week processing time. See Shipping Tab in this product for instructions and video explaining how to send your latex back to us.
Contact us when you are ready to return the latex and we will schedule a UPS pickup for the next business day.
WHERE IT GOES
The worthy pieces of latex you send back to us appear in the Clearance section as they are still good pieces of foam. They are labeled as being part of the Buy and Try program.