FAQ

If your question isn’t answered here or in the product guide section, feel free to give us a call.

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Q. Do you have a coupon code?
Q. What is the average turn around on an order?
Q. What is your shipping policy?
Q. Are any other payments accepted besides credit card?
Q. What is the lifespan of your parts?
Q. What is your warranty?
Q. What of these products do you make yourself?
Q. Some of your organic certificates are expired. Am I really getting an organic product?
Q. Your articles on wool suggest wool is a great fiber.  Why don’t you make your ticking out of wool fabric?
Q. When you say Chemical-Free bedding parts, what does that mean?
Q. Do you have any wholesale rates? Could you make our company a product for resale?

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Q. Do you have a coupon code?
A. We don’t run sales. If we did we would have to raise our daily prices. However, I’ll tell you, you might want to sign up for an account on the checkout page because when I send out emails, which is rare, there is always a code, though, I’ll warn you, it may not be obvious. (Read to the end of the email.)

Q. What is the average turn around on an order?
A. 1-4 weeks, depending on what you order. Pillow Kits and loose fills generally ship out within a week or ordering date. Natural Latex slabs and sewed pieces like ticking ship around the two week mark. Custom work takes 3-4 weeks to ship.  Please keep in mind, while we often keep these timetables, these estimates are just generalities. If your product has not arrived by the hopeful date, it is still coming and has not been forgotten.

Q. What is your shipping policy?
A.

  • All of our items process for up to two weeks and then ship out. To see the specific time frame, look at the bottom of your receipt or the Shipping tab in each item or in the cart.
  • Flat rate, shared shipping is available to continental US customers.  Canadian customers or elsewhere will need to contact us with an address to get a shipping estimate.
  • Shared shipping means that some of the shipping costs we will share with you as you probably don’t want to pay $70 shipping per piece of natural latex coming your way.
  • Items may ship from different locations, depending on whether they are coming from my stock (pillows & some latex) or my sewing room (ticking) or directly from my suppliers (natural latex).  This means that multiple items may arrive at your house at different times and with individual tracking numbers.  An email will be sent your way with a tracking number as soon the shipment is processed.

Q. Are any other payments accepted besides credit card?
A. Yes, indeed.  On the checkout page is an option for paying by check as well as credit card. At our showroom we also will accept cash. Last but not least, we will barter. If you have something that is worth more than paper money to us, we’ll swap. Primarily we are looking for business services (such as packaging or printing) or advertising services.

Q. What is the lifespan of your parts?
A. To read in depth about any of our parts, visit the Of Interest. However, in brief here are the stats:

  • Natural Latex – 20-30 years
  • Wool – forever, until the moths eat it. It may want to be relofted every 8 years or so.
  • Shredded Natural Latex – 15 years. It will slowly harden, but won’t crumble much.
  • Millet Hulls – Quite a while. The best grades of hulls are shipped overseas, so while there are some that never break down, I think it would be safe to say 5 years or more.
  • Kapok Fiber – After 1 year of use, the fibers in a pillow will turn into smallish balls, a little larger than wooly bolas.  This is why we include more fill in the pillow kits than you will initially need. Otherwise, they have no limit to their lifespan.

Q. What is your warranty?
A. To read it in depth, visit our Warranty link at the bottom of the page.  In brief:

  • Natural Latex – 15 years
  • Sewing Work – 5 years

Q. What of these products do you make yourself?
A. Specifically, we sew all our fabric goods including, knit ticking, expandable ticking, and pillow liners and cases and any custom jobs you send our way, with the exception of the quilted ticking since there is no mill willing to turn our small quantities of farm wool into the garnetted batts we need for a continuous roll of quilt fabric.

Q. Some of your organic certificates are expired. Am I really getting an organic product?
A. In our shop, organic is certified organic. We are terribly honest and do not declare something organic if it is not. Whether fabric or latex, the certification certifies that the product and the warehouse are certified at the time that we bought the product. Certifications are required to be renewed for every new product run and fairly often we haven’t sold out of our current product before the certificate expires. The product remains as organic as it was when we bought it even if its manufacturer’s certificate has moved on to the next batch and we haven’t posted the new certificate because we haven’t restocked the product. While we will keep updating the certificates, do note that our product is certified even our supply room is waiting for new stock.

Q. Your articles on wool suggest wool is a great fiber.  Why don’t you make your ticking out of wool fabric?
A. Wool is an excellent and very versatile fiber.  If you know of a source for 90″ wool fabric who is willing to talk about where their wool comes from, let us know and we’ll get sewing.

Q. When you say Chemical-Free bedding parts, what does that mean?
A. “Chemical-Free” means three things:

  1. No chemicals have been used in the growing or processing of the materials (i.e. wool, cotton).
  2. Every chemical we can choose to leave out of the processing of our products we do. Natural latex does require chemicals to create the foam; however in the end, natural latex is 96% rubber and most of the chemicals are burned up.
  3. In the emission tests performed by OekoTex (on the latex and cotton) nothing of worthy consideration shows up.

Q. Do you have any wholesale rates? Could you make our company a product for resale?
A. Yes, most definitely.

  1. You will see some bulk prices already in some of the products, such as shredded latex and wool flake.  If you want more competitive pricing for your business, send us an email with your company information/website and we will send you pricing.
  2. We are happy to take part in your product with you. We can consult, design, sew, assemble and ship.  We have a creative team who is very at good figuring dimensions and who knows how to save you a dime or two by participating with you on projects.

2 thoughts on “FAQ

  1. Hi there, possibly interested in making our own twin mattress. Would a 3 inch latex with a mattress cover suffice for a upper bunk bed with slats?
    I appreciate the help.
    Also I tried to add both items to the cart to be able to see the cost but it was not allowing me to add the latex. Any suggestions?
    Thank you in advance ☺

    1. Three inches of latex is a very common choice for a top bunk bed mattress as the top bunks often have a weight limit. One Twin sized piece of latex weighs around 25 lbs.
      If you want more depth without the weight, I suggest wrapping the latex with a couple wool batts.
      Keep in mind that it is generally only up to 100 lbs of body weight that find 3″ of latex comfortable. If the mattress will get another layer of latex added to it later, consider the expandable ticking, which, because of the fabric folded in the side wall, will fit 3″ as well as an additional 3″ of latex later.
      For more firmness suggestions, check out The Banana Test post.
      Our systems have been working just fine. Make sure you have all the options such as firmness and size selected so that the product is ready for the cart.

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